When guests arrive at the airport, they appreciate knowing that someone is nearby to assist with directions and answer any questions. Questions range from "where is the best fresh produce?" to "where should I rent snorkel gear?".
When guests arrive in the parking area of their rental, they will call VRA for an over-the-phone escort into the unit. After a long day of traveling, people are generally disoriented and run into trouble with small tasks like opening the lock box for keys. Towards the end of the call, an appointment will be arranged for a VRA representative to meet and greet the guests at the rental.
A VRA representative will meet with the guests in person to answer any questions or concerns. It will be explained to the guests that this is someone's home and thoughtful consideration is appreciated. As a result, less wear and tear.
Questions and concerns generally appear from guests during their stay. VRA will receive all phone calls and communicate with owners when needed. This prevents late night phone calls to mainland owners and allows VRA to problem solve in the same time zone.
After guests depart, a final walkthrough is conducted. Every room is inspected. The fridge will be cleaned out. Trash will be disposed of.
VRA will email a Final Walkthrough Form to owner with detailed information regarding the status of their unit. This will provide necessary information regarding the return of the guests security deposit.
Cleaning is arranged for next guest. Confirm unit has been cleaned avoiding potential disaster.